Privacy Policy

Introduction.

LATER LIFE LEGAL SERVICES LIMITED is registered in England.

Registered address: Hazeldene, 70-72 Chorley New Road, Bolton, Lancashire. BL1 4BY.

Postal address: PO BOX 2790, Bolton, Lancashire. BL6 9LS.

We are incorporated in England - Registration Number 13147138.

Our permitted business is advising on or drafting legal documentation.

This privacy notice explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engage us for estate planning / legal services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as data about your health if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Information about connected individuals.

We may need to gather personal information about your close family members and dependents in order to provide our service to you effectively. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us.

Why do we need to collect and use your personal data?

There are a number of lawful bases on which organisations can use (or process) your personal

data.

Performance of a contract.

The primary legal basis that we intend to use for the processing of your data is for the

performance of a contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we would also be unable to fulfil our legal obligations. We will contact you by post, telephone and electronic means.

Non-client / third-party personal data.

We rely on the basis of legitimate interests where it is necessary to collect and process third-party/non-client personal data, which is necessary for the performance of a contract with you and to comply with our legal obligations.

Changes in legislation.

Part of fulfilling our contract with you means it may also be necessary to contact you in regard to changes in legislation in order to ensure that your estate planning/legal services remain effective. We will contact you by post, telephone, and electronic means.

Special Category Data.

Where special category data is required, in addition to processing under the lawful bases

referred to above, we will also generally rely on the condition that processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity to collect and process this information as detailed in Article 9(2)(f).

Legitimate Interests.

If we use your information for a reason other than to complete your contract or to advise you of changes in legislation, such as contacting you in regard to additional legal products and services, then we generally rely on the following lawful basis:

Legitimate Interests: Where it is necessary for the legitimate interests pursued by us or a third party in line with GDPR Article 6(1)(f).

Legitimate interests mean the interests of our company in conducting and managing our business to enable us to give you the best services and products.

Additional legal products & services.

We may rely on Legitimate Interests for the purpose of sending you information about our legal products and services. For example, we have an interest in making sure the information is relevant for you, so we may process your personal data in order to provide you with information that is specifically tailored to your interests. We will contact you by post, telephone and electronic means.

Before doing this, we ensure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws with our business objectives.

Our legitimate business interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent) or are otherwise required or permitted by law.

You are, of course, free to opt out of receiving these messages at any time. We will include clear information about how to do so in all of our messages.

We will not share your information with other companies other than those it is necessary to engage for professional compliance, accountancy, or legal services.

Who might we share your information with?

In order to deliver our services to you effectively, we may send your details to third parties, such as those that we engage for professional compliance, accountancy or legal services.

Where it is necessary to send your personal data to third parties to comply with the contract, we confirm that these third parties will have confirmed their compliance with the GDPR.

Where it is necessary for your personal data to be forwarded to a third party, we will use

appropriate security measures to protect your personal data in transit.

To fulfil our obligations with respect to the prevention of money laundering and other financial crimes, we may send your details to third party agencies for identity verification purposes.

How long do we keep hold of your information?

During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.

We reserve the right to retain data for as long as is required thereafter where we believe it is in our legitimate interests to do so. You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests, as noted above.

How can I access the information you hold about me?

Your rights under the Data Protection Act are as follows:

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erasure

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. Rights in relation to automated decision-making and profiling

Please note that you have the right to request the above. However, when we receive your request, we may object to your request if we do not agree with it. We will, however, inform you if the request has been granted or not.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email our Data Protection Officer at enquiries@llls.co.uk or write to us using the contact details noted below.

You will be required to complete a Subject Access Request form and provide us with proof of your identity in order for us to comply with your request, and depending on the work involved, a charge might be made.

We have an obligation to ensure that your personal information is accurate and up to date.

Please ask us to correct or remove any information that you think is incorrect.

Personal data and Introducers.

Where you have been referred to us by one of our authorised Introducers, we will collect and use your personal data for the performance of a contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we would also be unable to fulfil our legal obligations. We will contact you by post, telephone, and electronic means.

It is the responsibility of the Introducer to obtain your permission to collect and pass on to us the personal data of a potential customer. We will rely on the Introducer to ensure that they have a lawful basis for providing this information and have obtained consent from you to do so.

Information obtained from third parties.

When obtaining personal data from other sources, we do not need to provide individuals with privacy information if:

• The individual already has the information;
• providing the information to the individual would be impossible;
• providing the information to the individual would involve a disproportionate effort;
• providing the information to the individual would render it impossible or seriously impair the achievement of the objectives of the processing;
• we are required by law to obtain or disclose the personal data, or we are subject to an obligation of professional secrecy regulated by law that covers the personal data.

Cookies.

We use cookies to track visitor use of the website and to compile statistical reports on website activity. For further information, visit http://www.allaboutcookies.org/. You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites.

Our website may contain links to other websites. This privacy policy only applies to this website, so when you access other websites, you should read their own privacy policies.

What can you do if you are unhappy with how your personal data is processed?

You have a right to lodge a complaint with the supervisory authority for data protection in the UK. Our company registration number is ZA820582.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

https://ico.org.uk/for-the-public/

Changes to our privacy policy.

We keep our privacy policy under regular review, and we will inform you of any changes when they occur. This privacy policy was last updated on 1^st January 2024.

How to contact us.

Please contact us if you have any questions about our privacy policy or information we hold about you by email at enquiries@llls.co.uk. Or write to us at Later Life Legal Services Limited, PO Box 2790, Bolton, Lancashire. BL6 9LS.